Frequently Asked Questions
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ie: “How to Order Tickets?” or a keyword such as “MSYO”
Are you requiring proof of vaccination or a negative COVID-19 test to attend an MSO concert?
The MSO has followed recommendations set by the California State Department of Health and the CDC throughout the pandemic. Proof of vaccination or a negative COVID-19 test are no longer required as the state guidelines have loosened based on community transmission.
Masks are recommended for all indoor MSO concerts.
Are masks required when attending an MSO concert?
Masks are not required, but are encouraged for all while attending an indoor MSO concert.
We are so excited you’ve chosen to spend your time with us!
We welcome all to arrive early and enjoy a refreshment. The hall will open 30 minutes before curtain. The concert halls and lobbies are shared by all audience members. Please be mindful and courteous to others. To ensure the best experience for all patrons, please note that anyone creating a disturbance may be asked to leave the performance.
Restrooms are located by the elevators on all three floors.
Beverages are available for purchase on all three floors. Each floor also has free to use water dispensers by each restroom. Food and beverages are not permitted in the theaters, with the exception of bottled water and beverages served in the Gallo Center’s ‘Whirley’ cups.
Late Seating: Latecomers and patrons who leave the hall are asked to wait quietly until the first break in the program when an usher will assist them to their seats. Seating times are at the discretion of the Gallo Center for the Arts.
Phones and Watches: As a courtesy to others, please turn off or silence any phone or other electronic devices. Doctors expecting calls during performances should leave their names and seat locations with the Ticket Office. Patrons may view digital program books during breaks in the concert, but please be mindful of your screen brightness for those seated nearby.
Photography, Video, and Audio Recording: Photographs of the hall, including pictures for social media, can be taken when the performance is not in progress. However, audio recording, videography, and photography are prohibited during the performances.
Families and Younger Children: The Modesto Symphony encourages families to attend together and offer students tickets to help with cost. Please read below for student ticket information. Regardless of age, each person must have a ticket and be able sit in their own seat. Modesto Symphony Classics concerts are not recommended for children under the age of 8. We understand that young children may need to get up and move or talk during a concert. For those around you, we ask that you and your child step into the lobby to stretch your legs and view the concert from the televisions. An usher will help you return to your seat at an appropriate break in the music.
Patron Accessibility: The Gallo Center for the Arts is a disabled accessible performance venue. Wheel chair seating is available in both theaters. Portable wireless listening devices are available at no charge. Please inform the Ticket Office of any special needs when ordering tickets.
Coat Check is located on the first floor near the concessions.
Lost and Found can be reached through the Ticket Office at 209-338-2100.
Smoking is prohibited inside the building.
The MSO has gone green! All MSO program books are available digitally and are downloadable to be easily printed at home. Program Notes are available online prior to most Classics Series concerts and are available in the digital program book.
For Picnic at the Pops! we offer a group discount of 20% for groups of 10 or more in General Lawn seating. For Holiday Candlelight and all MSO concerts at the Gallo Center for the Arts, we offer 15% off. Please call the Gallo Center Box Office at 209-338-2100 to place your order.
Student Tickets: We offer $12 student tickets for most of our Classics Series. Student tickets can be purchased with a student ID at the Ticket Office at least two weeks prior to the concert date based on availability.
If you are unable to attend a concert, please call the Gallo Center for the Arts Ticket Office at (209) 338-2100 as far in advance as possible (up to one hour prior to a performance) to offer your tickets for resale. Their value is a tax-deductible contribution to the Modesto Symphony Orchestra.
Ticket Exchanges: MSO Subscribers unable to attend on a particular date can exchange their tickets up to 24 hours in advance of the performance date being returned. If the new performance selection should have a higher ticket price, the patron will pay the additional sum of money. If the new performance selection has a lower ticket price, there will be no refund for the price difference.
You can purchase tickets to any of our concerts through the following methods:
By Phone
Gallo Center for the Arts Box Office
(209) 338-2100 or toll free at (877) 488-3380
Monday through Friday 10am - 6pm // Saturday Noon - 6pm
In Person
Gallo Center for the Arts Box Office
10th and I Street, Modesto
Monday through Friday 10am - 6pm // Saturday Noon - 6pm
Online
Tickets may be purchased at the Gallo Center for the Arts web site or by browsing our Concerts & Events page and clicking on the 'Select your Seats' link for the desired concert.
If orders are received less than one week prior to a concert, tickets will be held at Will Call.
Orders are filled on a date received basis.
Please allow two weeks for delivery of tickets.
Refunds may not be made after seats have been purchased.
Dates, programs and artists subject to change.